Varus Custom Drums FAQs for US Customers

Ordering a custom drum kit from another country should feel clear and secure. Here you will find information about buying Varus drums from the United States, air shipping, production times, custom sizes and finishes, payment options, duties and what is included with your kit.

Ordering from the United States

No. Varus Drums does not currently have an official dealer, distributor or physical showroom in the United States.

US customers order directly from Varus Drums and receive support from our team throughout the configuration, production, payment and shipping process.

Yes. We sell and ship Varus drum kits directly to customers in the United States.

Before confirming the order, we review the configuration, shipping address, estimated production time and shipping cost with you.

Yes. Varus Drums manages international orders directly from Spain and works with selected international carriers.

You will receive written confirmation of the drum specifications, payment schedule, estimated production time and shipping conditions before the custom build begins.

Shipping to the USA

Yes. We regularly arrange air shipping to the United States.

Shipping availability and cost are confirmed according to the drum configuration, package dimensions and destination ZIP code.

Once the kit has been completed, fully paid and dispatched, estimated air shipping time to the United States is normally around 7–12 days.

Customs clearance, holidays and carrier delays may affect the final delivery date.

Shipping is calculated individually.

The cost depends on:

  • Drum sizes and kit configuration.
  • Number and dimensions of the packages.
  • Special packaging requirements.
  • Destination ZIP code.
  • Carrier service selected.

Send us your ZIP code and preferred configuration to receive an accurate quote.

Customs duties, import taxes and clearance or handling fees are not included unless this is explicitly stated in the quote or order confirmation.

These charges may be collected by the carrier or the relevant authorities before delivery.

Shipping must be checked individually according to the destination ZIP code, package dimensions and carrier availability.

Contact us before placing the order so we can confirm the available service and cost.

We currently arrange shipments to the United States and Mexico.

Other destinations are reviewed individually with FedEx or another selected carrier. At present, we are unable to ship to Brazil, Argentina or Colombia.

Custom builds

Most custom drum kits require approximately 2–4 months, depending on the series, sizes, materials, finish and complexity of the build.

The estimated production time will be confirmed in writing before production begins.

Yes. Varus can build personalized drum sizes and configurations, subject to technical feasibility.

Tell us the bass drum, tom and floor tom sizes you are looking for, and we will review the configuration with you.

Yes. Depending on the series, you can personalize the finish, wood appearance, hardware details and overall visual style.

You may send reference images or describe the look you want to create.

Yes. The available woods and shell constructions depend on the series and the sound you want to achieve.

Tell us about your playing style, musical genre, tuning preferences and whether the kit will mainly be used live or in the studio.

Yes. You do not need to know every technical specification before contacting us.

Tell us about the sound, sizes, visual style and approximate budget you have in mind, and our team will help you define the build.

  1. Tell us about your ideal drum kit.
  2. We review the sizes, shell options, finish and configuration.
  3. You receive a personalized quote.
  4. The final specifications and payment schedule are confirmed.
  5. Your kit enters production.
  6. We contact you when the build is completed.
  7. The remaining balance is paid.
  8. Your kit is prepared and shipped.

Payments

Not necessarily. Custom orders can normally be divided into four or more scheduled payments during the manufacturing period, according to the agreed order.

The full balance must be paid before the drum kit is shipped.

Standard seQura consumer financing is not currently offered for US orders.

However, custom builds can normally be paid through scheduled installments during production. The complete order must be paid before dispatch.

Available payment methods may include card, PayPal and bank transfer, depending on the order.

For bank transfers, production or order processing may begin once the agreed payment has been received.

What is included?

Only the drums and components specifically listed on the product page or personalized quote are included.

You will receive a detailed configuration before confirming the order.

No. External tom stands, tripods and floor stands are not included unless specifically listed in the product description or quote.

We can recommend compatible stand models for your configuration.

No, unless explicitly stated.

Cymbals, pedals, drum thrones and additional external hardware should not be considered included unless they appear in the product description or quote.

Returns and warranty

Custom-made products are not eligible for change-of-mind returns because they have been manufactured to the customer’s specifications.
This includes custom sizes, finishes, engravings and made-to-spec configurations.

This does not affect any rights relating to a defective product or an error attributable to Varus Drums.

Inspect the packaging at delivery.

If there is visible damage, note it on the delivery document or refuse delivery if the damage is severe. Contact us immediately and send:

  • Order number.
  • Photos of the outer packaging.
  • Photos of the inner packaging.
  • Photos of the product and damage.

Yes. A tracking number will be sent when the selected shipping service provides one.

Products are covered by the applicable statutory warranty.

To review a warranty claim, we may request the order number, photographs, videos and other evidence of the issue.

Can I request a quote before placing an order?

Yes. Requesting a quote does not commit you to purchase.

Please include your ZIP code, preferred sizes, configuration, finish, sound
preferences and approximate budget so we can provide an accurate proposal.

Ready to build your Varus drum kit?

Tell us where you are located and what kind of sound, sizes and finish you are
looking for. We will help you define the configuration, confirm the estimated build time and calculate shipping to your ZIP code.

Request a Custom Quote